FAQs

Questions about your order or products featured online?
Email info@scrunchiescrush.com

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When can I expect to receive my shipment?

All orders are shipped from our warehouse within 3 business days of the order being placed. Shipment will arrive in between 5-10 business daysin the US after the shipment date, depending on the availability of the carrier provider and location. Please allow a few days shipping delays due to high demand.

You can find more information on our "Shipping & Returns" page.

Please allow shipment delays due to COVID-19. Thank you for your understanding.

Not receiving a confirmation after placing your order?

Upon placing your order you will receive a confirmation email. If you are not able to find the confirmation email in your inbox be sure to check our spam/junk folder. If the email is still missing you may have accidentally keyed in a wrong email during your checkout. Email us at info@scrunchiesquad.com so we can locate your mail and send it back to you.

What currency are the products listed in?

All of our products are listed in USD. If you are handling a different currency, we recommend that you check the current exchange rate to get an accurate idea of your payment.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

As we process your order very quickly we can't change any address or cancel any order. So, please, be very careful and check your address twice before ordering.

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

Yes, it is possible.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

For more information, please read our Shipping & Returns page.

WHAT IS YOUR CANCELLATION POLICY?

Since we process your order the same or next day, we do not accept any cancellations. Please contact us at info@scrunchiescrush.com for more information.

WHAT ARE THE RECOMMENDED BROWSERS FOR THIS SITE?

Google Chrome, Safari, Firefox, Internet Explorer

WHAT ARE YOUR PAYMENT OPTIONS?

We accept four types of major credit cards (MasterCard, Visa, American Express, and many more). Other payment options as PayPal are available as well.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.